FAQs
We understand that you may have questions, so we’ve compiled answers to some of the most common ones to make your experience a little easier. If your question isn’t listed, or if you’d like additional information, don’t hesitate to contact us. We’re always happy to assist you.
Frequently Asked Questions
Where can I get the patient forms they told me I needed to print and fill out?
You can access patient forms by navigating to our patient forms page.
Can one or two family members or caregivers accompany me into the examination room at my appointment?
Of course. In fact, special attention was given to the design of our exam rooms, so that they could accommodate a patient in a wheelchair, a couple of guests, a nurse, an intern and the Doctor- all at once!
Is the office wheelchair accessible?
Absolutely. In fact, the whole building is wheelchair accessible.
When does the clinic see patients?
At NISA, we maintain regular business hours, Monday through Thursday from 8:00 a.m. to 4:30 p.m. and on Friday from 8:00 a.m. to 12:00pm, with after-hours emergency calls handled through our answering service
How do I make an appointment?
If your insurance does not require a specialist referral from a primary physician, you may simply call our offices (210-692-1245) to arrange for an appointment. If you do need a referral please contact your primary care doctor for details.
What if I have to change an appointment?
While we understand that unexpected events do happen, we ask that whenever possible you provide 48 hours notice for an appointment cancellation or change so that we can continue to give all of our patients the maximum amount of time and attention at their appointments.
How do I obtain refills on my prescriptions?
Calling your pharmacy is usually the best method to obtain refills on your prescriptions. If needed, they will contact our office for approval. You may also call our staff for assistance. Please allow at least 24 hours or one business day for refill approvals. Refill requests should always occur during business hours. If you have not seen the physician in over a year, a visit will be required to optimize safety.
What should I know about insurance issues?
We participate with most insurance providers in the region. You can get more specifics on our insurance information page.